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Refund Policy – THE VIN AUDIT

At THE VIN AUDIT, we strive to deliver accurate, instant VIN reports for your vehicle history needs. Our refund policy ensures fairness while accounting for the digital nature of our services. Please read this policy carefully before purchasing.

1. General Rule

Purchases of VIN audit reports are non-refundable once the report has been successfully generated and delivered. This applies because our service provides immediate digital access to comprehensive vehicle data, including accident history, title issues, and odometer readings, similar to other instant digital downloads like software or e-books.

We process reports in real-time upon payment, making reversals impractical after delivery. If no report is generated, contact us immediately for assistance.

2. Eligible Refund Situations

Refunds are rare but possible in limited, verifiable cases. We evaluate each request individually to ensure fairness. Common eligible scenarios include:

  1. Duplicate payments: You accidentally paid twice for the same VIN or report package (e.g., same vehicle and service level).
  2. Technical failures on our end: Payment was successful, but you couldn't access any report due to a server error or system outage (proof like screenshots or error logs required).
  3. Severe service malfunctions: A critical, provable issue on our platform prevented report delivery entirely, such as a payment gateway glitch.

To qualify, provide supporting evidence like transaction IDs, screenshots, or timestamps. We aim to resolve genuine issues quickly typically within 48 hours of review.

3. Non-Refundable Situations

To set clear expectations, the following do not qualify for refunds, as our service functioned as advertised:

  1. Incorrect VIN entry: You entered the wrong vehicle identification number, but a valid report was generated for the provided VIN.
  2. Dissatisfaction with data: The report lacks expected details (e.g., limited records due to vehicle age or region), but the system delivered accurate, available information as per our coverage disclaimers.
  3. Unmet expectations: Features, data depth, or coverage not explicitly promised on our website, pricing page, or terms (always review our VIN Report Coverage for details)

These align with standard practices for digital automotive services, protecting both you and our instant-delivery model.

4. How to Request a Refund

Follow these simple steps to submit a refund request. We make the process straightforward and transparent.

  1. Gather your details: Note your Order ID (from confirmation email), VIN checked, purchase date/time, and a clear explanation of the issue.
  2. Contact support: Email us at info@thevinaudit.com
  3. Submit evidence: Attach screenshots, transaction receipts, or other proof to speed up review.
  4. Await response: Our team reviews requests within 24-48 business hours and replies via email with our decision.
  5. Receive refund: If approved, funds return to your original payment method (e.g., credit card, PayPal) within 5-10 business days, depending on your bank/provider.

For urgent issues, include "URGENT REFUND REQUEST" in the subject line. We reserve the right to deny requests lacking sufficient details.